Delivery & Returns

Delivery

We aim to get all orders packaged up and posted within 2 working days.  When I say “we”, I mean “me”.  All orders are sent by Royal Mail and should reach you within 3 days of dispatch.  If your order is super-urgent then contact me at hello@betamummy.co.uk and I’ll do my best to sort you out.

 

Returns

I put my heart and soul into Beta Mummy and I hope that you love the thing(s) that you order.  If for any reason you wish to return or exchange an item you must contact hello@betamummy.co.uk within 14 days of receiving it.

Returned items must be sent back unused, undamaged and in a saleable condition within 14 days of notifying me that you wish to return them. The items are your responsibility until they get back to me so I recommend that you make returns by recorded delivery, or at least keep a proof of postage receipt.  You will be responsible for the cost of returning items for refund or exchange.  Refunds will be made within 14 days of my receipt of the returned item(s).

 

A note about packaging

It is a personal mission of mine to reduce the amount of plastic that I add to the waste stream, and this extends to Beta Mummy.  I’m a long way from perfect or completely plastic-free, but I do my best to use recycled and/or recyclable packaging, and given the option I will turn down excess plastic/cellophane packaging if offered it by my suppliers.  I also occasionally re-use packaging, if it’s fit for purpose.  If you’re ordering an item as a gift, let me know so that I can make sure it’s packaged extra neatly!